Facebook, Instagram and WhatsApp data deletion

Last updated: 19 October 2026

This page explains how to disconnect Facebook, Instagram or WhatsApp from LevelUpGrowth and how to have the data we received from Meta deleted. See also the Privacy Policy, section 5. LevelUpGrowth is operated by Level Up Growth FZE LLC, a Free Zone Entity licensed by the Ajman Nuventures Centre (ANC) Free Zone, Government of Ajman, United Arab Emirates (licence no. 2629521929888), registered at BC-894540, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates. Deletion questions: hello@levelupgrowth.io.

1. Disconnect

• In LevelUpGrowth: Social → Facebook → Disconnect. The stored Page access token and the permissions you granted are deleted immediately.
• In Facebook: Settings & privacy → Settings → Business integrations, then remove Level Up Growth. Facebook sends us a deletion request and we delete the data received through that connection automatically. Facebook shows you a confirmation code you can check below.

2. Ask us to delete your Meta data

• If you have a LevelUpGrowth account (workspace owner or admin): sign in and go to Social → Facebook → Delete Facebook data. The deletion runs at once for the workspace you are signed in to, and you get a confirmation code.
• If you removed the app in Facebook: nothing more to do. Use the code Facebook gave you below.
• If you commented on a business’s Facebook Page that uses LevelUpGrowth: ask that business first. You can also use the contact form: start your message with “Meta data deletion” and include the name of the Page you commented on and the name shown on your comment, so we can find the right records.

3. Instagram and WhatsApp

• Instagram is connected through your Facebook Page, so the steps above cover it. Disconnecting the Instagram account in LevelUpGrowth (Social → Accounts → Instagram → Disconnect) deletes its stored token immediately, and a deletion request (in the app or through Facebook) also deletes the Instagram comments we received and the names and IDs from those comments copied into client records.
• WhatsApp: disconnecting the number in LevelUpGrowth (Clients → WhatsApp → Disconnect) deletes its stored token immediately and stops new messages arriving. When Meta sends us a deletion request, the WhatsApp numbers that person connected are disconnected and their tokens deleted.
• Instagram direct messages and WhatsApp messages stay on the business’s client records until they are deleted on request. A business can ask us to delete them; a person who wrote to a business should ask that business first, and can also use the contact form: start your message with “Meta data deletion” and include the business’s name and your Instagram username or WhatsApp number, so we can find the right records. We delete them and reply to confirm.

4. What is deleted

• The stored Page access token and the permissions granted.
• The Page details we keep (follower count, picture, category) and the hashed Facebook user reference.
• The comments received from that Page (commenter names and IDs, text, drafted replies).
• Facebook names and IDs copied into client records.
• The raw responses and statistics Facebook returned for published posts.

5. What may be kept

• The business’s own posts and articles, and its client records (without the Facebook fields above). The business can delete these itself.
• Posts already published on Facebook stay on Facebook. Remove them on Facebook.
• Billing and tax records and security logs, for as long as the law or the security of the Service requires.
• A deletion record: the confirmation code, the dates and the number of items deleted. It contains no personal data.

6. Check a deletion

Confirmation code Check